Right To Return
You have the right to return a product or to cancel an order within the first 14 days following delivery (excluding special order items – see below). We also reserve the right to refund your purchase minus any charges that we have incurred in sourcing and delivering your product.
For returns outside of the 14 day cancellation period a 25% handling fee will be charged.
Special Order Items (Made to order)
Special order items are made especially for you in our factory and for this reason are non-returnable. We will not be able to accept special order goods back for credit or exchange. Please consider this before ordering through our website. We can accept returns on our own brand - Radical Tuning.To find out whether an item is eligible for return please contact us prior to ordering. We will always fefund or replace any goods that are faulty or damaged but it`s buyer`s responsibility to provide detailed description with photo or video documentation.
Returning Your Item
If you wish to return any item then please follow these basic steps:
- Contact us by email at firstname.lastname@example.org with your reason for return, stating your order number. We will then reply back to confirm.
- Send the goods to the following address: Returns, Radical Tuning Tomasz Hyziak, Przyjaciół Żołnierza 23a, 58-420 Lubawka, POLAND. Please note that we can only refund if goods are returned in the original packaging in “as new” condition - this includes the black outer packaging we send goods out with, any boxes returned with duct tape or similar that has ruined the outside of the box will be charged a reboxing fee of up to 25 EUR.
- Attach a copy of the delivery note or invoice as proof of purchase.
- Return costs are the responsibility of the buyer unless item is faulty or damaged
Correct Parts Supplied
If we have correctly supplied the product as ordered then we will reimburse the product costs only. Any carriage costs will not be refunded and you will also be responsible for the return carriage charges.
Incorrect Parts Supplied
If we have correctly supplied the product as ordered then we will reimburse the product costs and the return carriage costs. These costs will be refunded as credit note in the form of a discount code. We require proof of carriage costs to be sent to along with your original order number.
Incomplete/Damaged or Incorrect Goods
If the goods are delivered incomplete, have been damaged in transit, have been incorrectly supplied – In this case we reserve the right to replace the product. If you require a refund, we will reimburse the product costs but not carriage costs. Please note that you will also be responsible for the return carriage charges.
Please note: You must inform us of damaged deliveries within 72 hours of delivery. We are unable to accept responsibility for damage to goods beyond these periods.
Products supplied by Radical Tuning are subject to the warranty set by the manufacturer. If you have a problem within 90 days of purchase we will replace the part but reserve the right to test items before exchange. This may require the part to be returned to the original manufacturer. After 90 days the part will either be repaired or replaced at our discretion.
Before exchanging goods we reserve the right to test items thought to be at fault. Payment will be required for any replacement parts sent out before return of ‘faulty’ goods. If items are returned and found not to be at fault they will be returned to the customer or a credit note issued to the value of the goods less a 15% administration charge.
The guarantee on parts is limited to the product itself. We do not cover any labour costs incurred in removing and replacing parts that are faulty or thought to be faulty.
Our guarantee does not cover any form of impact damage.
If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (i.e. the shipping fee that we have incurred in shipping the first product to you) and a handling charge. Goods returned outside of the 14 day cancellation period will either be exchanged for other goods or a credit note issued. Parts that have been fitted, modified or are not in a resalable condition will not be accepted back for credit or exchange.
(The handling charge is to offset the costs incurred by ourselves in processing and shipping your order as requested)
Return of Goods Outside of the 14 Days Cancellation Period
For all goods returned outside of this period, subject to the parts being returned in their original packaging in a resalable condition, we will issue a credit note to the value of the goods less handling fee's.