Availability of stock.

Due to large offer, size of parts and huge warehouse needed to store ready to ship stock majority of our parts are made to order (MTO). That means we will need 10-20 working days to produce your parts and prepare the shipment. We always try to keep small stock of some of our most popular items but please be aware we can`t guarantee availability at the time of your order, so please be always prepared for above lead time.

Shipping and delivery.

Continental Europe:

In large part usual express couriers like DHL, UPS or DPD consider our items to be OVERSIZE therefore we use well established road freight companies like Raben or Suus to deliver our products within continental Europe. Usual transport time is between 5 and 10 days. They provide online tracking so as soon as we ship the package/pallet, we`ll update order status in your account on our website. 

 Great Britain:

We now use independent van couriers for deliveries to Great Britain. The driver usually picks up all UK orders on Thursdays, drive straight to UK and delivers them during the weekend, so please be aware, that when we change the status of your order to SHIPPED, make yourself available during the weekend. The driver will call you to arrange exact time of delivery as well. Please be advised, that this type of transport does not provide online tracking information but on the other hand you can be sure that if your order was picked up given week, it will be delivered during the same week`s weekend ;)

Overseas orders (USA, AUS, NZ, SA, CAN)

We can deliver our products worldwide but let`s face it guys... to some locations shipping of such large items like hoods, bumpers or full body kits is not an easy task. Majority of packages are considered to be oversize for most of reasonably priced couriers that can quickly transport smaller by air services, so we usually use sea freight companies to deliver to your locations. Sea freight companies charge for minimum of 1 cubic metre of load so we always advise our overseas customers to consider ordering more parts or maybe make a group orders so that shipping costs can be split afterwards for more people or larger amount of parts. 

Orders containing full body kits are not a problem as they`re much larger than 1 cubic metre but if you consider ordering 1 pair of doors, 1 hood or 1 roof panel please contact us and we`ll try to estimate shipping cost individually, and make shipping cost as affordable as possible.

Important part... Because by ordering from EU you become an IMPORTER in eyes of your government, please note that in majority of cases there will be import tax/customs to be paid upon arrival of the shipment in your country. Shipping charge you pay to Radical Tuning DOES NOT include any of these additional taxes and fees.

For US customers - Due to strict import procedure in your country, you will need to find some "Customs brokerage company" that will deal with all import documentation and customs fees for you. There`s hundreds of them on the market and they all do the same stuff so please after you decide to order from us please do a quick search on google for such company, give them a call and ask if they will be able to handle this shipment for you. After your order is paid we will ask you for full details of your broker as we`ll need to put them in export paperwork on our side before we ship.


 Your package will be insured but we will be unable to accept returns if packaging has marks of significant damage at the time of delivery and you signed off the package with courier without any objections. We pack all items securely to protect parts from any damage, but please carefully examine the packaging against any damages that may indicate the contents may be broken, and inform the courier if you`re concerned items may be damaged. Make sure that courier fills out proper damage protocol, give you a copy of it. It is a good idea to take some pictures of the damaged package. 

As soon as you see the package or it`s contents are damaged, please inform us by sending an e-mail to radical@radicaltuning.eu with detailed description and photos of the packaging and broken items so we can start the claim with the carrier. This also allows us to ship replacement parts without waiting for return delivery of damaged parts.

Right To Return

You have the right to return a product or to cancel an order within the first 14 days following delivery (excluding special order items – see below). We also reserve the right to refund your purchase minus any charges that we have incurred in sourcing and delivering your product.

For returns outside of the 14 day cancellation period a 25% handling fee will be charged.

Special Order Items (Made to order)

Special order items are made especially for you in our factory and for this reason are non-returnable. We will not be able to accept special order goods back for credit or exchange. Please consider this before ordering through our website. We can accept returns on our own brand - Radical Tuning. To find out whether an item is eligible for return please contact us prior to ordering. We will always refund or replace any goods that are faulty or damaged but it`s buyer`s responsibility to provide detailed description with photo or video documentation.

Returning Your Item

If you wish to return any item then please follow these basic steps:

  1. Contact us by email at radical@radicaltuning.eu with your reason for return, stating your order number. We will then reply back to confirm.
  2. The address for return will be confirmed by our team member by e-mail. Please note that we can only refund if goods are returned in the original packaging in “as new” condition.
  3. Attach a copy of the delivery note or invoice as proof of purchase.
  4. Return costs are the responsibility of the buyer unless item is damaged or part from different car model is sent to you by mistake.

Correct Parts Supplied

If we have correctly supplied the product as ordered then we will reimburse the product costs only. Any carriage costs will not be refunded and you will also be responsible for the return carriage charges.

Incorrect Parts Supplied

If we have correctly supplied the product as ordered then we will reimburse the product costs and the return carriage costs. We require proof of carriage costs to be sent to along with your original order number.

Incomplete/Damaged or Incorrect Goods

If the goods are delivered incomplete, have been damaged in transit, have been incorrectly supplied – In this case we reserve the right to replace the product. If you require a refund, we will reimburse the product costs but not carriage costs. Please note that you will also be responsible for the return carriage charges.

Please note: You must inform us of damaged deliveries within 72 hours of delivery. We are unable to accept responsibility for damage to goods beyond these periods.

Warranty/Faulty Items

Products supplied by Radical Tuning are subject to the warranty set by the manufacturer. If you have a problem within 90 days of purchase we will replace the part but reserve the right to test items before exchange. This may require the part to be returned to the original manufacturer. After 90 days the part will either be repaired or replaced at our discretion.

Before exchanging goods we reserve the right to test items thought to be at fault. Payment will be required for any replacement parts sent out before return of ‘faulty’ goods. If items are returned and found not to be at fault they will be returned to the customer or a credit note issued to the value of the goods less a 15% administration charge.

The guarantee on parts is limited to the product itself. We do not cover any labour costs incurred in removing and replacing parts that are faulty or thought to be faulty.

Our guarantee does not cover any form of impact damage.

Product Exchanges

If you wish to return a product for exchange then we reserve the right to deduct our initial shipping fee. (i.e. the shipping fee that we have incurred in shipping the first product to you) and a handling charge. Goods returned outside of the 14 day cancellation period will either be exchanged for other goods or a credit note issued. Parts that have been fitted, modified or are not in a resalable condition will not be accepted back for credit or exchange. 

(The handling charge is to offset the costs incurred by ourselves in processing and shipping your order as requested)

Return of Goods Outside of the 14 Days Cancellation Period

For all goods returned outside of this period, subject to the parts being returned in their original packaging in a resalable condition, we will issue a refund for parts only.